FreightSafe Warranty Terms and Conditions


  • CRL Express will provide to the Customer a warranty against loss or damage to Goods during the Carriage and while the Goods are in the possession of CRL Express or their agents, subject to the limitations and exclusions set out hereunder, hereinunder referred to as the FreightSafe Warranty.
  • The FreightSafe Warranty applies to all goods consigned on each Customer’s unique account number, as well as all cash sale consignments.

FreightSafe Warranty Claims

Any claim under the FreightSafe Warranty for damage to or loss of Goods (“Claim”) must be made online, using the online claim form found at

  • The Customer must notify CRL Express in writing of any Claim within the following time limits:
  • where the Receiver has indicated in writing on the Proof of Delivery or has records that they have informed CRL Express that damage has occurred in respect of the Goods, within seven (7) business days from the date of delivery of the Goods to the Delivery Address;
  • where the Receiver has acknowledged that the Goods have been delivered and received in good order and condition, within 48 hours from the date of delivery of the Goods to the Delivery Address;
  • In respect of Claims for non-delivery, within seven (7) business days from the expected delivery date.
  • The Customer may only make one (1) Claim per consignment.
  • The Customer must provide CRL Express with any Claim, or documentary evidence acceptable to CRL Express (for example copy of the supplier’s invoice or evidence of the actual cost of manufactured goods) as proof of the value of the Goods.
  • Where the customer makes a valid Claim, CRL Express reserves the right to pay the Claim directly to the Customer by credit note to the Customer’s account.
  • Claims will only be paid by CRL Express in respect of any Claim after the Customer has paid all outstanding amounts owed by the Customer to CRL Express on their account so that the account is within agreed trading terms.

FreightSafe Warranty Limitations

  • The FreightSafe Warranty is subject to the following limitations:
  • Claims are limited to loss of or damage to the Goods only. For the avoidance of doubt, the FreightSafe Warranty does not cover any consequential loss or damage suffered by the Customer as a result of loss or damage to the Goods.
  • The maximum amount that may be claimed from CRL Express under the FreightSafe Warranty is the lesser of:
    • the FreightSafe Warranty Limitation Amount of $1,500 or;
    • the cost price of the Goods, as supported by documentary evidence acceptable to CRL Express (for example copy of the supplier’s invoice or evidence of actual cost of manufactured goods).
  • GST and freight charges relating to the consignment covered by the FreightSafe Warranty shall not be included in the calculation of any amount payable under the FreightSafe Warranty in respect of the Goods and any payment by CRL Express arising out of any Claim made by the Customer will be exclusive of GST.
  • Where a claim has been paid in full for goods damaged, CRL Express reserves the right to take possession of the goods as salvage and to dispose of such goods as it sees fit.

FreightSafe Warranty Exclusions

  • CRL Express will not be liable for any Claims made by Customers in any of the following circumstances:
  • Where the Customer has not paid the FreightSafe Warranty charge;
  • Where the Customer is not the account holder (unless the consignment is on a cash sale basis);
  • Where the Customer fails to submit the Claim to CRL Express within the relevant time limits set out above;
  • Where CRL Express is in possession of an unendorsed proof of delivery form for the consignment;
  • Where the Goods consigned are Excluded Goods, where “Excluded Goods” means each of the following items:-
  • currency; jewelry; precious metals; precious stones; antiques; works of art; drugs; weapons; living animals or plants; perishable goods; cigarettes, tobacco and tobacco related products; valuable documents; glass or glass related products.
  • Dangerous Goods (DG’s) will not be covered for either loss or damage in transit unless formally accepted by CRL Express in writing.
  • In the event of damage to second-hand or used goods in transit.
    • In the event of loss of second-hand or used goods in transit, claims will be paid at the current depreciated market value of the goods, as determined by FreightSafe, to a maximum of the Warranty Limitation Amount of $1,500 and subject to the Terms & Conditions of the FreightSafe Warranty.
  • Where the Goods have not been packed in the original manufacturer’s packaging or the equivalent, and/or CRL Express in its reasonable opinion considers the Packaging of the Goods to be inadequate for road, rail, sea, or air transportation;
  • Where the Goods were not adequately labeled, or no label exists on the consignment;
  • Where the Goods are determined by CRL Express to have been defective prior to the Carriage;
  • Where damage, mechanical failure or other operational defect in the Goods could not, in the reasonable opinion of CRL Express, have been caused by the Carriage;
  • Where CRL Express fails, delays, or is unable to carry out its obligations under this contract due to strikes and/or lockouts (whether of CRL Express’ own employees or those of others and whether or not CRL Express could have avoided the same by acceding to the demands of the employees responsible for such action), acts of God, war, terrorism, fire, flood, embargo, litigation, acts of government or any agency instrumentality or any political subdivision thereof or any other cause beyond the control CRL Express;
  • Where the goods have been lost or damaged as a result of derailments, collisions, overturning;
  • Where the Delivery Address is a post office box, a roadside drop, or postal mailbox.

 Amendments to the Terms and Conditions of Contract

  • CRL Express reserves the right to amend these terms and conditions of the contract from time to time, without prior notice to the Customer.